Development Skills Workbooks

The Art of Effective Meetings

Aims - This workbook is aimed at those involved in conducting or chairing meetings. This workbook will equip you with the tools and knowledge to help develop your meetings into effective, useful events!

Content - The workbook covers the following topics:

  • Purpose of meetings
  • Arranging a meeting
  • Selecting attendees
  • Chairing and participating at a meeting
  • Evaluating success
  • Minute taking

Outcomes - Using this workbook will enable you to: 

  • Use a structured approach to achieve effective results from meetings
  • Avoid ineffective meetings by only conducting and attending those that are necessary
  • Use techniques to manage dominant and reluctant attendees
  • Energize and motivate meetings to ensure attendance and objectives are achieved

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Change Management

Aims - This workbook is aimed at all those who have a responsibility to lead others through a change process as part of their job role. This may include:

  • Implementing change
  • Analyzing benefits and barriers to change
  • Project management situations

 Content- The workbook covers the following topics: 

  • Defining Change – What does change mean in a business context?
  • Emotions of Change – How can you support your people through the roller coaster of emotions that are generated by change? 
  • Process of Change – What are the key tools and models to help you understand the reasons for change and to implement change effectively?
  • Driving Change – How to implement strategic change and use stakeholder management strategies

Outcomes – By using this workbook you will be able to:  

  • Explore some generic principles of change in today’s business environment
  • Identify key areas to consider when planning change
  • Examine your own reactions to change.
  • Maximize your leadership capabilities and implement change effectively

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Coaching Skills

Aims - This workbook is aimed at those involved in developing others to increase performance. This workbook will equip staff with the tools and knowledge to develop staff to their full potential.

Content - The workbook covers the following topics: 

  • Coaching behaviors – what are the associated behaviors that are needed to be an effective coach?
  • The process of coaching – how do you coach someone?
  • Communication in coaching – what are the key communication skills needed in coaching?

Outcomes - By using this workbook you will be able to:

  • Define the term coaching

  • Recognize the benefits of coaching

  • Briefly describe the key principles of the coaching process

  • Identify behavioral skills needed for effective coaching

  • Differentiate between constructive feedback and destructive criticism

  • Demonstrate coaching skills

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Communication Skills

Aims - This workbook is aimed at all those who have to communicate as a part of their job role. This may include:

  • Colleagues

  • People from other departments internally

  • External contacts i.e. suppliers, customers, etc.

 Content- The workbook covers the following topics: 

  • Communication skills

  • Questioning techniques

  • Active listening

  • Assertiveness

  • Building rapport

  • Body language – face to face / over the telephone

  • General rules of giving and receiving feedback 

Outcomes- On completion of this workbook, you will be able to:

  • Understand and define communication
  • Understand the different questioning techniques
  • Understand the core principles of active listening
  • Understand what makes up rapport
  • Understand and recognize assertion, aggression and passiveness in yourself
  • Understand the general rules of giving and receiving feedback
  • Understand and apply the above skills to your own job role

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Creative Problem Solving Skills

Aims – This workbook is aimed at those interested in understanding and being able to apply practical problem solving techniques. This workbook will equip individuals with the tools and knowledge to creatively resolve issues and problems. 

Content – The workbook covers the following topics:

  • Understanding the definition of a problem
  • Different techniques used in creative problem solving
  • What is a good creative problem solving team?
  • Thinking outside of the box
  • Practical exercises

Outcomes – This workbook will enable you to:

  • Understand how the mind can be used to expand creative possibilities

  • Learn new tools that aid the creative process

  • Understand why some groups make poor decisions
  • Develop new problem solving strategies for use in the workplace

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Interpersonal Skills

Aims – This workbook is aimed at all those who are interested in improving their people skills. This includes improving relationships with others, increasing rapport and being able to influence and work better with others.

Content - The workbook covers the following topics: 

  • Your behaviors – what are the associated behaviors that are needed to be able to manage the emotions, motivations and behaviors of yourself and others both in the work place and socially?
  • The different communication skills that form your interpersonal skills
  • How you need to understand other people's behaviors to improve your interpersonal skills

Outcomes – By using this workbook you will be able to:

  • Define the term Interpersonal Skills

  • Recognize the benefits of improving your Interpersonal Skills

  • Identify and adapt your personal style of communication

  • Identify and implement improvements in your listening, questioning, rapport-building, empathy, and assertiveness skills

  • Identify how to manage conflict effectively

Buy now for just $46 and receive a free Lessons in People Management ebook!

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Leadership Skills

Aims - This workbook is aimed at all those who have a responsibility to lead others as part of their job role. This may include:

  • Giving clarity to others
  • Motivating others to perform
  • Implementing change
  • Encouraging others to participate and follow

Content- The workbook covers the following topics: 

  • Defining leadership
  • Business planning
  • Communicating plans
  • Different styles of leadership
  • Leading so others follow

Outcomes- By using this workbook you will be able to:   

  • Explore some general leadership issues in today’s business environment
  • Identify key characteristics of effective leaders
  • Identify critical leadership activities when going through change
  • Maximize your leadership capabilities and get the most from your team

Buy now for just $46 and receive a free Lessons in Project Management ebook!

This product is downloaded by clicking the "Download Now" button that appears on your receipt page.

Mentoring Skills

Aims – This workbook is aimed at those involved in the development and mentoring of others. This workbook will equip individuals with the tools and knowledge to enable mentoring processes to be established and implemented.

Content - The workbook covers the following topics: 

  • What is mentoring?
  • Approaches to mentoring
  • Key skills of mentoring
  • Mentoring meetings
  • Matching mentors and mentees
  • Moving forward

Outcomes – This workbook will enable you to:

  • Describe the difference between coaching and mentoring

  • Identify the benefits to you, mentees, and the organization

  • Explain the role and skills of an effective mentor

  • Develop your own skills in working with others on a mentoring basis

  • Take on a mentoring role with confidence

Buy now for just $64 and receive a free Lessons in Project Management ebook!

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Negotiation Skills

Aims - The workbook is aimed at people who:

  • Negotiate informally as part of their everyday responsibilities

  • Have to manage more formal negotiations such as contracts and purchasing with suppliers

Content - The workbook covers the following topics: 

  • Communication skills
    • Active listening
    • Precision questions
    • Assertiveness
  • Building Rapport
  • Influencing and negotiating styles
  • Personality types
  • Negotiation types
  • Negotiation situations
    • A lose-lose situation
    • A win-lose situation
  • The four essential phases of negotiating

Outcomes – By using this workbook you will be able to:

  • Define negotiating

  • Distinguish between the different types of negotiating situations

  • Explain the benefits of negotiating

  • List the four steps of negotiating

  • Identify the skills required for each step of negotiation

  • Be aware of good and bad negotiating practices

  • Apply these skills to your own job

Buy now for just $46 and receive a free Lessons in Project Management ebook!

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Performance Appraisal Skills

Aims - This workbook is aimed at all those who are responsible for improving the performance of others as part of their job role. This may include:

  • Understanding performance targets
  • Acquiring the knowledge, skills and confidence to implement a performance management structure
  • Understanding and conducting appraisal reviews

Content - The workbook covers the following topics:

  • Purpose and benefits of performance management
  • Stages in the Performance Appraisal Cycle
  • Agreeing on objectives
  • Skills involved in appraisal meetings
  • Handling difficult situations

Outcomes – By using this workbook you will be able to:

  • Identify the purpose and benefits of performance management and continuous assessment
  • Identify the key stages involved
  • Understand the benefits and be able to write SMART objectives
  • Use appropriate skills and techniques to ensure appraisals and 1:2:1’s are carried out effectively
  • Handle difficult situations during an appraisal meeting
  • Implement and maintain a successful performance management process

Buy now for just $46 and receive a free Lessons in Project Management ebook!

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Presentation Skills

Aims - This workbook is aimed at those involved in creating and delivering presentations to others in order to impart specific messages. This workbook will equip you with the tools and knowledge to develop your competence and confidence in order to reach your full potential as a credible presenter.

Content - The workbook covers the following topics: 

  • Why presentation skills are needed
  • The principles of presenting
  • The key to GREAT presentations
  • Trouble shooting tips & hints

Outcomes – By using this workbook you will be able to:

  • Define the characteristics of effective presentations 

  • Recognize the benefits of delivering effective presentations

  • Describe the key principles of GREAT presentations

  • Identify behavioral skills needed for effective presentations

  • Demonstrate presentation skills

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Project Management Skills

Aims - This workbook is aimed at providing you with the knowledge, skills and confidence to be able to work effectively as a project manager or as a member of a project team. It’s suitable for those:

  • Experienced in working within a project

  • New to the project manager role or involvement with a project

  • Interested in planning and organizing a specific piece of work in a structured way

Content - The workbook covers the following topics:

  • The project lifecycle – the basic structured approach to managing a project

  • Suggested documentation procedures – for a consistent best practice approach to project management 

  • The behavioral strategies that the project manager should adopt to engage with key stakeholders in the project 

  • Case study examples to embed the key learning points

Outcomes - By using this workbook you will be able to: 

  • Understand the project environment and your role within it

  • Understand the ‘best practice’ approach to the project lifecycle

  • Use a variety of tools, techniques and practices to assist the effective delivery of project aims and objectives

    •

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Stress Management Skills

Aims - This course is aimed at all those who are interested in defining, identifying and taking control of the stressors in their lives. The key learning topics can be applied to: 

  • The working environment
  • Social activities
  • Personal life

Content - The workbook provides the theory of ‘Stress Management’ and gives you the knowledge and practical guidelines to help you develop a program tailored to meet your needs. This workbook covers:

  • Defining stress

  • Self assessment of your stress levels

  • Distress & eustress

  • The performance curve

  • De-stressors

  • Personal stress management

Outcomes - By using this workbook you will be able to: 

  • Define stress and its characteristics

  • Recognize stress symptoms in yourself and others

  • Manage pressure in the workplace

  • Identify and implement appropriate strategies for handling stress positively

  • Create a personal stress management plan

Buy now for just $64 and receive a free Lessons in People Management ebook!

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Team Development Skills

Aims - This workbook is aimed at all those who manage or are responsible for a team or group of individuals. This includes: 

  • Frontline, middle and senior managers
  • Supervisors
  • Business and social group leaders

Content - The workbook covers the following topics: 

  • Meetings
  • Coaching – The GROW model
  • Feedback
  • Communication
  • Motivation
  • Team development events

Outcomes - On completion of this workbook you will be able to: 

  • Identify the gaps in your team’s performance by completing the team analysis questionnaire
  • Select and use material relevant to your team’s development needs.
  • Prepare and deliver a team-building activity or event to resolve the development needs you’ve identified
  • Evaluate the effectiveness of the chosen solution

Buy now for just $46 and receive a free Lessons in Project Management ebook!

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Time Management Skills

Aims - This workbook is aimed at those interested in making better use of their time. This workbook will equip individuals with the tools, knowledge and ability to manage their time more effectively and productively, and as a result be less stressed!!

Content - The workbook covers the following topics:

  • Time management issues
  • Prioritizing
  • Delegation
  • How to say ‘No’
  • Tackling paperwork
  • Handling interruptions and unwanted phone calls

Outcomes - This workbook will enable you to:

  • Identify and overcome time management issues
  • Prioritize your work load effectively
  • Create a more acceptable work/life balance
  • Use your skills and knowledge more effectively

Buy now for just $46 and receive a free Lessons in People Management ebook!

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Train the Trainer

Aims - This workbook is aimed at all individuals new to a training or facilitator role. This may include:

  • Full time trainers and facilitators with little experience
  • Team managers and leaders who are required to develop their staff
  • Individuals who want to develop their training delivery ability

Content - The workbook covers the following topics:

  • What is training? – This section clarifies what we actually mean by the definition of training
  • Analysis – All important, it’s where all good training must start: an accurate analysis of the learning needs of the organization that anticipates the need before it arises and ties in directly with organizational and individual needs
  • Design – Having identified the needs, it is critical to design the learning to best match the learners and subject matter. Here, we cover learning theory, models of learning, trainer styles and approaches to design and delivery methods
  • Delivery – This is the performance section. We will explore creating good learning states, building trust, facilitating and using different techniques
  • Evaluation – Following the delivery of the learning, we need to consider how it went. How could it be improved? What evidence is there? We will look at a process to capture this information and also how to use these findings

Outcomes – By using this workbook you will be able to: 

  • Obtain flexibility in your own delivery and awareness of delegate’s needs and learning styles.
  • Be fully competent in the use of visual aids, support material and equipment
  • Give and receive constructive feedback on your training events
  • Demonstrate appropriate rapport building, questioning and listening skills
  • Become a more effective, competent trainer
  • Plan, prepare and deliver a confident training session

Buy now for just $46 and receive a free Lessons in People Management ebook!

This product is downloaded by clicking the "Download Now" button that appears on your receipt page.